Shipping Policy
Shipping Policy
At ILAPure Timber, we prioritize the safe and efficient delivery of our timber products. We are committed to ensuring your orders reach you securely and in pristine condition.
Delivery Timeframes
To uphold our quality standards, the average delivery timeframe is approximately 2–3 working weeks. However, delivery times may vary depending on your location and unforeseen circumstances beyond our control.
Once your package has been dispatched from our facility, any delays caused by the courier service are beyond our jurisdiction. We kindly ask for your understanding and cooperation as we work to resolve any such issues.
Packaging and Handling
We take meticulous care in packaging your orders to ensure they arrive in perfect condition. If your item sustains damage during transit, please notify us immediately at support@ilapuretimber.com. Our team will address the issue promptly and arrange for a replacement at no additional cost.
Our Commitment
We aim to provide a smooth and reliable delivery experience, ensuring your satisfaction with every purchase. Should you have any questions or concerns about our shipping policy, do not hesitate to get in touch with us.
Thank you for choosing ILAPure Timber!